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Why Toro?
Humboldt Pacific needed a flexible, modern solution to overhaul their dispatch, invoicing, and maintenance workflows. After years navigating solutions that didn’t work for the complexity of their operations, they turned to Toro to streamline and unify their asset and brokerage divisions. We sat down with Emily and Janice to learn how Toro is helping Humboldt Pacific stay compliant, efficient, and growth-ready.
Background on Humboldt Pacific:
Location: McClellan, CA
What do they haul? Primarily aviation fuel, kerosene, and food-grade product via tanker and flatbed trailers.
Fleet Makeup: 21 trucks, 21 tankers
Expanding Operations with Toro
Humboldt Pacific operates multiple divisions across petroleum hauling and brokerage, delivering jet fuel and kerosene across the western U.S. Their unique structure includes HPP Logistics, a separate MC operating under the same QuickBooks file, and a highly remote front-office dispatch team. These complexities made operational coordination – and especially invoicing – a huge challenge.
As Emily and Janice led internal efforts to modernize, they quickly realized that they needed more than just incremental fixes. “We had SOPs for everything, but too much of it was manual. The burden was heavy,” Emily shared. Toro’s flexibility and quick response to feature requests made the transition feel collaborative.
Janice reflected on the change: “Toro listens. When we needed something—like support for our fuel cards—they added it almost immediately. That’s the kind of partnership you want.”
Even better, the onboarding didn’t disrupt operations. With Toro’s in-person training, they went live smoothly over a two-day onsite focused on back office workflows. Dispatchers, trained fully remotely, began using Toro ahead of go-live, allowing the entire team to transition with confidence.
Business Challenges Before Toro
- LTL workflows were inconsistent and manually tracked.
- Driver pay wasn’t integrated into fuel profitability reporting.
- Maintenance data lived in a separate safety system with no sync.
- Fuel card integrations were nonexistent.
- Multi-division accounting created back-end headaches.
The Transition
Toro’s team customized the rollout based on Humboldt Pacific’s structure:
- Built out LTL workflows with custom invoice numbering and "Split" tags.
- Set up separate rate sheets and commodities for petroleum vs. brokerage loads.
- Imported equipment, users, and accounting integrations.
- Trained finance and safety staff on expense and maintenance workflows.
As Emily said, "The onboarding process was so simple and easy. I really felt supported each step of the way."
Humboldt Pacific's Results
Massive Time Savings for Invoicing
“We used to spend all day on billing. Now it’s 30% faster and way more consistent.”
Split Load Support
“We used to wrestle with split deliveries. Now we just add a tag and adjust the invoice number. It's clean and easy.”
Fuel Card Flexibility
“Our team uses Hunt & Sons and Ramos. Toro added both right away.”
Remote Dispatch Made Easy
With Lettie and Holly working remotely, Toro helped streamline their weekly planning with centralized tools and recurring dispatch workflows to make sure everyone in the office is on the same page.
Toro TMS: The trucking management software for fuel haulers
Toro TMS was built for haulers like Humboldt Pacific—handling high-volume loads with complex documentation and tight regulatory requirements. From fuel surcharge tracking to custom billing flows, Toro simplifies the hard stuff.
Toro makes training easy with:
- Dedicated onboarding support (onsite and remote)
- Seamless QuickBooks integrations
- Driver-friendly document upload flows
- Smart templates for repeat orders and maintenance
Book a demo to see how Toro can support your growth.